Terms and Conditions of Use ace99 — Complete User Guide

1 Introduction and Acceptance of Terms

Welcome to ace99, an online betting and entertainment platform operating under the domain ace99.pw. These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and ace99 ("Platform", "we", "us").

This agreement governs your access to and use of the ace99 website, mobile app, and all services provided through our platform. These terms apply to all visitors, registered users, and anyone who accesses or uses ace99 services.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the ace99 platform following any changes constitutes your acceptance of the updated terms.

2 Eligibility and Account Registration

To use ace99 services, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout the period of platform use.
• Residing in a region or jurisdiction that permits participation in online betting activities.
• Having the legal capacity to enter into a binding agreement.
• Not included on any self-exclusion list or ban imposed by ace99 or any relevant authority.

Each user is only permitted to hold one account only on the ace99 platform. Opening multiple accounts under the same individual is strictly prohibited and may result in the closure of all related accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information. ace99 reserves the right to request identity verification (KYC — Know Your Customer) at any time. Failure to submit the requested documents within the specified timeframe may result in temporary account suspension.

You are solely responsible for maintaining the confidentiality of your account password. ace99 shall not be liable for any losses arising from unauthorized use of your account.

3 Deposits and Withdrawals

Ace99 supports a wide range of popular payment methods in Malaysia, including FPX, DuitNow Transfer, Touch 'n Go eWallet, GrabPay, and ShopeePay. All financial transactions on our platform are protected with 256-bit SSL encryption to keep your funds secure.

Deposit: Funds deposited into your ace99 account will be credited instantly upon successful verification. ace99 does not charge any deposit fees; however, payment service providers may apply their own charges in accordance with their policies.

Withdrawal: Withdrawal requests that meet the requirements will be processed within under 5 minutes for most payment methods. Minimum and maximum withdrawal limits may vary depending on the selected method and your account verification status.

• Withdrawals may only be made to a bank account or digital wallet verified under the same registered user's name.
• Ace99 reserves the right to request additional identity verification before processing withdrawals that exceed certain limits.
• Funds obtained through bonuses or promotions are subject to the rollover requirements specified in the respective promotion terms.
• Ace99 is not responsible for delays caused by third parties such as banks or e-wallet providers.

4 Betting and Game Rules

All wagering activity on ace99 is subject to the specific rules set for each market type and game. It is the user's responsibility to understand these rules before placing any wager.

Confirmed wagers cannot be cancelled except under circumstances specifically provided by ace99, such as official match cancellations or significant technical errors on the platform's part. In cases where a match is postponed and not resumed within 24 hours, the wager will be voided and the full amount refunded.

Ace99 uses an independently certified Random Number Generator (RNG) for all online casino games. This ensures that every game outcome is genuinely random and cannot be manipulated by any party, including ace99 itself.

• Ace99 reserves the right to void or modify wagers resulting from obvious pricing errors or clearly incorrect odds.
• Any attempt to exploit system vulnerabilities or use automation software or bots is prohibited and may result in account closure.
• Wagers involving fraud, collusion, or match manipulation will be voided and the accounts involved will be closed immediately.

5 Bonuses, Promotions, and Special Offers

Ace99 offers a variety of bonuses and promotions from time to time for both new and existing users. Each promotional offer carries its own terms and conditions that must be met before any bonus benefit can be used or withdrawn.

The rollover requirement is a standard condition that must be met before any bonus can be converted into withdrawable cash. The rollover rate for each promotion is clearly stated in the respective promotion's terms.

• Each user is entitled to the welcome bonus once only — registering multiple accounts to claim the bonus repeatedly is fraudulent and strictly prohibited.
• Ace99 reserves the right to cancel or forfeit any bonus in cases of misuse or suspicious activity.
• Bonuses cannot be transferred between accounts or to other users.
• Ace99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Ace99's decisions regarding eligibility and the resolution of any promotion-related disputes are final.

6 Responsible Gaming

Ace99 is fully committed to the principles of responsible gaming. We provide a range of tools and resources to help users maintain control over their wagering activity and ensure it remains a healthy source of entertainment.

The ace99 platform provides the following tools free of charge to all registered users:

• Deposit Limit: Set daily, weekly, or monthly limits to control your deposit amount.
• Betting Limit: Limit the total amount wagered within a given time period.
• Temporary Self-Exclusion: Suspend access to your account for a selected period.
• Permanent Self-Exclusion: Permanently close your account if you feel wagering has become a problem.

If you or someone you know is experiencing issues related to gambling, we encourage you to seek professional help. More information is available on the Responsible Gaming ours.

7 Privacy and Data Protection

Ace99 takes user privacy very seriously. All personal information collected during the registration process and use of the platform is handled in accordance with Privacy Policy that we have established.

Your personal information is used solely for account management, transaction processing, identity verification (KYC), fraud prevention, and service improvement. ace99 will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law.

• All user data is stored on secure servers with 256-bit SSL encryption.
• Access to user information is restricted to ace99 personnel who require it solely for operational purposes.
• You have the right to request a copy of your personal data or apply for its deletion in accordance with our stated policy.

8 Prohibited Conduct

Ace99 users are prohibited from engaging in any of the following activities while using the platform:

• Opening multiple accounts or sharing an account with other users.
• Providing false or misleading information during registration or the KYC process.
• Using unauthorized automation software, bots, scripts, or tools to access or operate the platform.
• Engaging in any form of market manipulation, fraud, or collusion that could compromise the integrity of the platform.
• Using the ace99 platform for money laundering or any other illegal activities.
• Spreading malware, viruses, or malicious code through the platform.
• Disrupting or attempting to disrupt platform operations through cyberattacks or other means.
• Exploiting any bugs, system errors, or platform vulnerabilities to gain an unfair advantage.

Violation of any of the prohibitions above may result in immediate account suspension or closure, forfeiture of existing balance, and legal action where necessary.

9 Account Suspension and Closure

Ace99 reserves the right to suspend or close any user account at any time for the following reasons:

• Violation of any terms and conditions stated in this document.
• Failure to complete the identity verification (KYC) process within the stipulated period.
• Activity showing signs of fraud, money laundering, or irregular behavior.
• Instructions from relevant authorities or regulatory bodies.
• Account closure request initiated by the user.

If your account is closed due to a terms violation, any remaining balance may be forfeited at ace99's discretion. Users whose accounts are closed for fraud or misconduct will not be eligible to re-register.

Users who wish to voluntarily close their account may contact the ace99 support team via live chat. Valid balances will be returned in accordance with the established withdrawal policy.

10 Liability Limits and Disclaimers

Ace99 provides its services on an "as-is" basis. While we strive to keep the platform running smoothly and free of errors, we cannot guarantee that it will always be available or free from technical issues.

Ace99 is not liable for:

• Losses arising from technical disruptions, system maintenance, or internet connection failures.
• Financial losses incurred as a result of betting activity — betting carries the risk of losing money.
• Delays in transaction processing caused by third parties such as banks or e-wallet providers.
• Unauthorized access to your account resulting from your own negligence in safeguarding your password.
• Any indirect, incidental, or consequential losses arising from the use of the platform.

Ace99's maximum liability under any circumstance shall not exceed the total amount you deposited within the 30 days preceding the event giving rise to the claim.

11 Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where ace99 operates. Any dispute arising in connection with the use of the ace99 platform shall be resolved through the following process:

• First tier: Contact the ace99 customer support team via live chat for immediate assistance.
• Second tier: If the issue remains unresolved, submit a written complaint to the ace99 management team via official email.
• Third tier: If still unresolved, the dispute will be referred to binding arbitration in accordance with the established procedures.

Ace99's decisions on all platform matters, including game outcomes, bonus payouts, and interpretation of terms, are final and binding unless a clear and demonstrable error exists.

12 Amendment of Terms and Conditions

Ace99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Users will be notified of significant changes via in-platform notifications or their registered email.

The latest version of the Terms and Conditions is always available on this page. The most recent update date is displayed at the top of the document for your reference. Continued use of the ace99 platform after any amendment constitutes your acceptance of the updated terms.

If you do not agree with any changes to the Terms and Conditions, you must stop using the ace99 platform and may request account closure by contacting our support team.