Privacy Policy ace99 — Platform User Data Protection

1 Introduction and Privacy Commitment

Ace99 values the privacy of every user who trusts our platform. We recognize that personal information is a valuable asset and we take a responsible approach in every aspect of data processing.

This Privacy Policy is designed to meet strict data protection requirements and to ensure you fully understand your rights as an ace99 user. We never sell user data to advertisers or third parties unrelated to our platform operations.

Any privacy-related inquiries can be directed to the ace99 support team via live chat on the platform. Our Malaysian-speaking team is available to assist you at all times.

2 Types of Personal Data Collected

Ace99 collects information necessary to provide services that are safe, efficient, and aligned with user needs. The types of data we collect are as follows:

We only collect data that is genuinely necessary for the stated purposes. ace99 does not collect sensitive information such as biometric data or medical information unless there is a specific regulatory requirement.

3 How We Collect Information

Your personal data is collected through various transparent means when you interact with the ace99 platform:

• Account Registration: Information you provide when completing the registration form, including your name, email, and date of birth.
• KYC Process: Identity verification documents you upload to complete account verification, such as a copy of your ID card or passport.
• Financial Transactions: Details related to deposits and withdrawals you make on the platform.
• Platform Usage: Activity data automatically generated as you browse and use features on the ace99 platform.
• Support Communications: Live chat conversation records or any written communication with our team.
• Cookies and Tracking Technologies: Data collected via cookies to improve user experience and login session security.

4 How We Use Your Data

All data collected by ace99 is used for specific and legitimate purposes. Here is how we use your information:

• Account Management: Create and manage your user account, process secure logins, and maintain accurate account records.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions related to your ace99 account.
• KYC Identity Verification: Verify user identity to meet regulatory compliance requirements and prevent money laundering.
• Platform Security: Detect and prevent fraud, unauthorised access, and any suspicious activity on the platform.
• Service Communications: Send important notifications related to your account, transactions, promotions, and policy updates.
• Service Improvement: Analyse aggregated usage data to improve platform features and user experience.
• Legal Compliance: Fulfil legal and regulatory obligations applicable to ace99's operations.

5 Data Sharing and Disclosure

Ace99 understands that user trust is the foundation of our service. We do not share your personal information with outside parties except in the situations stated below:

• Payment Providers: Transaction information is shared with licensed payment service providers to securely process your deposits and withdrawals.
• Identity Verification Providers: KYC data is shared with licensed identity verification partners to authenticate your documents.
• Legal Requirements: Information may be disclosed to authorities or regulatory bodies when required by law or court order.
• ace99 Rights Protection: Data may be shared where necessary to protect the legal rights, property, or safety of ace99 and its users.
• Analytics Services: Anonymised and aggregated usage data may be shared with analytics providers for platform improvement purposes.

All ace99 third-party partners are bound by strict data protection agreements and are required to handle your information to the same security standards as ace99.

6 Data Storage and Security

User data security is ace99's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats.

The security measures we practice include:

• 256-bit SSL encryption for all data in transit between your device and ace99's servers.
• AES-256 encryption for data stored in our databases.
• Two-factor authentication (2FA) is available to all users to enhance account security.
• 24/7 real-time security monitoring by our cybersecurity team.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Strict access controls — only authorised ace99 staff who require access for work purposes may view user data.

Active user data is retained for the duration of an active account. After account closure, data is kept for the legally required retention period before being securely deleted using methods that meet international security standards.

7 User Rights Regarding Data

As an ace99 user, you have certain rights regarding your personal data. ace99 fully respects these rights and provides easy channels for you to exercise them:

8 Cookies and Tracking Technologies

Ace99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preference memory. These cookies cannot be disabled.
• Functional Cookies: Helps the platform remember your preferences such as display settings, location, and game choices for a more personalised experience.
• Analytical Cookies: Allows us to understand aggregated platform usage patterns for continuous improvement. This data is anonymised and not linked to any individual identity.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the ace99 platform. More information on cookie management is available in your account settings.

9 Cross-Border Data Transfers

Ace99 operates on a distributed server infrastructure across multiple locations to ensure optimal performance and high service availability for Malaysian users. This means your data may be stored or processed on servers located outside Malaysia.

In all cases of cross-border data transfers, ace99 ensures:

• Data protection standards equal to or higher than local requirements are upheld at transfer destinations.
• Valid data transfer agreements and adequate contractual safeguards are in place to protect user rights.
• End-to-end encryption is maintained during all data transfers across networks.
• Only the minimum data required is transferred, in accordance with the principle of data minimisation.

10 Child Privacy

The ace99 platform is exclusively for users aged 18 and above. We strictly do not collect, store, or process any personal data from minors.

Our multi-layered age verification system, including a stringent KYC process, ensures that only adults are eligible to access ace99 services. Should we discover that a minor's data has been collected inadvertently, that data will be deleted immediately and the account in question will be closed.

11 Privacy Policy Amendments

Ace99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data practices, legal requirements, or new platform features.

When there are significant changes to this policy, we will notify users through:

• In-platform notifications on ace99 that will appear upon your next login.
• A notification email to the address registered in your account.
• Updates to the "Updated" date displayed at the top of this document.

Continued use of the ace99 platform after a Privacy Policy amendment is published will be considered your acceptance of those changes. If you disagree with any amendment, you may close your account by contacting our support team.